Communication & Customer Service

Descripción

Libro digital para leer en línea o en app móvil

Descripción:
The project for the professional module of Communication & Customer Service has been developed under the observance of the competence units of the Spanish National Catalogue of Professional Qualifications. This means that with McGraw-Hill’s publishing project you will be able to obtain a part of the following Professional certificate: Documentary and management assistance in the office
enviroment.

Tabla de contenidos:

Unit_01_Bussiness_organizations
Unit_02_The_communicatios_process
Unit_03_Comumnication_within_the_company
Unit_04_Non-verbal_communication
Unit_05_Oral_communication
Unit_06_Telephone_communication
Unit_07_Written_communication_within_the_company
Unit_08_The_customer_service_department
Unit_09_After-sales_service
Unit_10_The_information_processing