Descripción
Libro digital para leer en línea o en app móvil
Descripción:
The most important reference to Lean Six Sigma fully updated for the latest advances This thoroughly revised, industry standard guide delivers all the information you need to apply Lean Six Sigma techniques and dramatically improve processes, profitability, sustainability, and long-term growth. Written by two of the foremost authorities in the field, the book contains full explanations of the latest lean, problem solving and change management principles and methods. You will discover how to build the best teams and foster effective leadership while maximizing customer satisfaction and boosting profits.
Tabla de contenidos:
Title Page
Copyright Page
Contents
Preface
PART I Six Sigma Implementation and Management
CHAPTER 1 Building the Responsive Six Sigma Organization
What Is Six Sigma?
Why Six Sigma?
The Six Sigma Philosophy
Six Sigma Versus Traditional Three Sigma Performance
The Change Imperative
Implementing Six Sigma
Timetable
Infrastructure
Integrating Six Sigma and Related Initiatives
Deployment to the Supply Chain
Communications and Awareness
CHAPTER 2 Recognizing and Capitalizing on Opportunity
Methods for Collecting Customer Data
Surveys
Focus Groups
Operational Feedback Systems
Cost of Poor Quality
Cost of Quality Examples
Quality Cost Bases
Benchmarking
The Benchmarking Process
Getting Started with Benchmarking
Why Benchmarking Efforts Fail
The Benefits of Benchmarking
Some Dangers of Benchmarking
Innovation
Kano Model
Quality Function Deployment
Translating Customer Demands
Creative Destruction
Strategic Planning
Organizational Vision
Strategy Development
Strategic Styles
Possibilities-Based Strategic Decisions
Strategic Development Using Constraint Theory
The Systems Approach
Basic Constraint Management Principles and Concepts
Tools of Constraint Management
Constraint Management Measurements
Summary and Conclusion
CHAPTER 3 Data-Driven Management
Attributes of Good Metrics
Measuring Causes and Effects
The Balanced Scorecard
Translating the Vision
Communicating and Linking
Business Planning
Feedback and Learning
CHAPTER 4 Maximizing Resources
Choosing the Right Projects
Types of Projects
Analyzing Project Candidates
Using Pareto Analysis to Identify Six Sigma Project Candidates
Throughput-Based Project Selection
Ongoing Management Support
Internal Roadblocks
External Roadblocks
Individual Barriers to Change
Ineffective Management Support Strategies
Effective Management Support Strategies
Cross-Functional Collaboration
Tracking Six Sigma Project Results
Financial Results Validation
Team Performance Evaluation
Team Recognition and Reward
Lessons-Learned Capture and Replication
PART II Six Sigma Tools and Techniques
CHAPTER 5 Project Management Using DMAIC and DMADV
DMAIC and DMADV Deployment Models
Project Scheduling
Project Reporting
Project Budgets
Project Records
Six Sigma Teams
Team Membership
Team Dynamics Management, Including Conflict Resolution
Stages in Group Development
Member Roles and Responsibilities
Management’s Role
Facilitation Techniques
CHAPTER 6 The Define Phase
Project Charters
Project Decomposition
Work Breakdown Structures
Pareto Analysis
Deliverables
Critical to Quality Metrics
Critical to Schedule Metrics
Critical to Cost Metrics
Top-Level Process Definition
Process Maps
Assembling the Team
CHAPTER 7 The Measure Phase
Process Definition
Flowcharts
SIPOC
Metric Definition
Measurement Scales
Discrete and Continuous Data
Process Baseline Estimates
Enumerative and Analytic Studies
Principles of Statistical Process Control
Estimating Process Baselines Using Process Capability Analysis
CHAPTER 8 Process Behavior Charts
Distributions
Methods of Enumeration
Frequency and Cumulative Distributions
Sampling Distributions
Binomial Distribution
Poisson Distribution
Hypergeometric Distribution
Normal Distribution
Lognormal Distribution
Exponential Distribution
Weibull Distribution
Control Charts for Variables Data
Averages and Ranges Control Charts
Averages and Standard Deviation (Sigma) Control Charts
Control Charts for Individual Measurements (X Charts)
Control Charts for Attributes Data
Control Charts for Proportion (p Charts)
Control Charts for Count of Items (np Charts)
Control Charts for Average Occurrences-Per-Unit (u Charts)
Control Charts for Counts of Occurrences-Per-Unit (c Charts)
Control Chart Selection
Rational Subgroup Sampling
Control Chart Interpretation
Run Tests
Short-Run Statistical Process Control Techniques
Variables Data
Attribute SPC for Small and Short Runs
Summary of Short-Run SPC
SPC Techniques for Automated Manufacturing
Problems with Traditional SPC Techniques
Special and Common Cause Charts
EWMA Common Cause Charts
EWMA Control Charts Versus Individuals Charts
Process Capability Indices
Example of Non-Normal Capability Analysis Using Minitab
CHAPTER 9 Measurement Systems Evaluation
Definitions
Measurement System Discrimination
Stability
Bias
Repeatability
Reproducibility
Part-to-Part Variation
Summary Reporting
Gage R&R Analysis Using Minitab
Linearity
Linearity Analysis Using Minitab
Attribute Measurement Error Analysis
Operational Definitions
How to Conduct Attribute Inspection Studies
Minitab Attribute Gage R&R Example
CHAPTER 10 Analyze Phase
Value Stream Analysis
Value Stream Mapping
Spaghetti Charts
Analyzing the Sources of Variation
Cause and Effect Diagrams
Boxplots
Statistical Inference
Chi-Square, Student’s t, and f Distributions
Point and Interval Estimation
Hypothesis Testing
Resampling (Bootstrapping)
Regression and Correlation Analysis
Linear Models
Least-Squares Fit
Correlation Analysis
Designed Experiments
The Traditional Approach Versus Statistically Designed Experiments
Terminology
Design Characteristics
Types of Design
One-Factor ANOVA
Two-Way ANOVA with No Replicates
Two-Way ANOVA with Replicates
Full and Fractional Factorial
Power and Sample Size
Testing Common Assumptions
Analysis of Categorical Data
Making Comparisons Using Chi-Square Tests
Logistic Regression
Binary Logistic Regression
Ordinal Logistic Regression
Nominal Logistic Regression
Non-Parametric Methods
CHAPTER 11 The Improve/Design Phase
Using Customer Demands to Make Design and Improvement Decisions
Pugh Concept Selection Method
Lean Techniques for Optimizing Flow
Unnecessary Process Steps
Excessive Movement of Material or Personnel
Bottleneck or Constraint
Process Errors Requiring Rework
Excess In-process Inventory
Understanding Queues to Balance Processes
Using Empirical Model Building to Optimize
Phase 0: Getting Your Bearings
Phase I: The Screening Experiment
Phase II: Steepest Ascent (Descent)
Phase III: The Factorial Experiment
Phase IV: The Composite Design
Phase V: Robust Product and Process Design
Data Mining, Artificial Neural Networks, and Virtual Process Mapping
Example of Neural Net Models
Optimization Using Simulation
Predicting CTQ Performance
Simulation Tools
Random Number Generators
Model Development
Virtual DOE Using Simulation Software
Risk Assessment Tools
Design Review
Fault-Tree Analysis
Safety Analysis
Failure Mode and Effect Analysis
Defining New Performance Standards Using Statistical Tolerancing
Assumptions of Formula
Tolerance Intervals
CHAPTER 12 Control/Verify Phase
Validating the New Process or Product Design
Business Process Control Planning
Maintaining Gains
Tools and Techniques Useful for Control Planning
Preparing the Process Control Plan
Process Control Planning for Short and Small Runs
Process Audits
Selecting Process Control Elements
Other Elements of the Process Control Plan
Multivariate Control Charts
Principal Component Analysis
APPENDIX 1 Glossary of Basic Statistical Terms
APPENDIX 2 Area Under the Standard Normal Curve
APPENDIX 3 Critical Values of the t-Distribution
APPENDIX 4 Chi-Square Distribution
APPENDIX 5 F Distribution (α = 1%)
APPENDIX 6 F Distribution (α = 5%)
APPENDIX 7 Poisson Probability Sums
APPENDIX 8 Tolerance Interval Factors
APPENDIX 9 Control Chart Constants
APPENDIX 10 Control Chart Equations
APPENDIX 11 Table of d2* Values
APPENDIX 12 Factors for Short Run Control Charts for Individuals, X, and R Charts
APPENDIX 13 Sample Customer Survey
APPENDIX 14 Process s Levels and Equivalent PPM Quality Levels
APPENDIX 15 Black Belt Effectiveness Certification
APPENDIX 16 Green Belt Effectiveness Certification
APPENDIX 17 AHP Using Microsoft Excel
Notes
References
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Valoraciones
No hay valoraciones aún.